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DELIVERY AND RETURNS

DELIVERY

Deliveries are sent out within 2-4 working days of your order.

UK

Royal Mail 1st Class Recorded Delivery £4.50

Heavy items over 2kg £6.50

Deliveries will require a signature 

EUROPE

Tracked and signed for service. Standard weight parcels £14

INTERNATIONAL

Tracked and signed for service. Standard weight parcels  £18

On international orders (which now include countries within the European Union) you may be liable for import duties and/or customs excess on your order and you are responsible for payment of these when the order enters your country and is subject to customs charges / sales tax.

All orders sent to countries in the EU are now subject to Import Tax & Custom Fees.

There is an amount which varies from country to country at which a person receiving a delivery from the UK will have to pay tax based on the declared value of an item. Toile Vintage is unable to predict the amount of tax or and delays due to the customs process so you may like to check your countries import.

 

RETURNS 
Please email before you checkout if you need any further information or details of the garment. 
The Toile Vintage return policy lasts for 14 days. Items returned after that date will not be eligible for a refund or exchange.
To return an item it must be unworn and in the same condition that you received it . Please include the original packaging with your return along with poof of purchase or a receipt.
To request a return please email: toilevintage@gmail.com
within 24 hours of receipt of the item.
Please state your reason for return and your order number
and then send the item to:

TOILE VINTAGE / RETURNS
21 St Luke's Road, Brighton East Sussex BN2 9ZD UK
You will be responsible for the shipping costs to return the item and original shipping costs will be deducted from the refund.
It’s recommended that you use a trackable delivery service as Toile Vintage
will not accept responsibility for items
which are lost or damaged during the return process.